Privacy Policy

At Pehenawa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services, including payment transactions.

1. Information We Collect

Personal Information:
When you register on our website, place an order, or use any payment methods, we collect personal information such as your name, email address, phone number, shipping address, and payment details.

Payment Information:
We collect payment-related information when you make a purchase. This may include details such as your transaction ID and payment status. Please note that we do not store sensitive payment credentials like your credit card details or UPI PIN on our servers.

Non-Personal Information:
We may collect non-personal information such as your IP address, browser type, device information, and browsing behavior. This information helps us improve our website and services.

2. How We Use Your Information

  • Order Processing: Your personal and payment information is used to process and complete your orders.
  • Customer Support: We use your contact details to respond to your queries, provide customer support, and address any issues related to your orders or transactions.
  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of these communications at any time.
  • Website Improvement: Non-personal information is used to enhance our website’s performance, user experience, and security.

3. Data Sharing and Disclosure

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, and marketing. These providers are required to keep your information confidential and use it only for the purposes for which it was shared.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights or comply with legal obligations.

4. Data Security

We prioritize the security of your personal and payment information. Our website uses SSL (Secure Socket Layer) encryption to protect your data during transmission. We also implement industry-standard security measures to safeguard your information from unauthorized access, use, or disclosure.

5. Use of Cookies

Pehenawa uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve our website’s functionality. You can control the use of cookies through your browser settings.

6. Your Rights

  • Access and Correction: You have the right to access and update the personal information we hold about you.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in any promotional email.
  • Data Deletion: You can request the deletion of your personal information by contacting us at support@pehenawa.shop. Please note that we may retain certain information as required by law or for legitimate business purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us at:

Email: support@pehenawa.shop
Phone: +91 9999012074